About the role

We have positions available at St Helena and North Fitzroy location. The Support Worker makes a difference to the lives of our consumers through the provision of high-quality personalized care. The Home Care Support Worker works with individuals to support their day-to-day needs, ensuring that they have maximum opportunity for living their best life. While supporting consumers in their own homes, Home Care Support workers use their kindness, empathy, and compassion to make a difference to the lives of our consumers. This role is an AMAZING opportunity for a self-driven person who wants to play a critical role in driving our continued success.            

Key Responsibilities of the role

• Promote consumer’s choice and control in their daily lives.
• Provide social support and supporting consumers to be an active part of their community.
• Provide dignified personal care when required.
• Provide care in accordance with the consumer’s individualised Care Plan to support their needs.
• Provide domestic assistance as required including cleaning, gardening, and assisting with meal preparation.
• Deliver all services with a strong focus on providing the consumer with an exceptional customer service experience.
• Continuously strive for excellence and innovation as part of quality improvement in service provision.
• Provide transportation and assistance with shopping and appointments.
• Maintain appropriate records in accordance with established documentation protocols.
• Participate in staff meetings, and in regular supervision and training.
• Promptly reporting and WHS issues or potential risks to the Home Care Case Manager.
• Adhere to organisational policy and procedure.
• Ensure effective communication channels with other staff, supervisor, management, consumers, carers and other relevant stakeholders. 
• Maintain compliance with the Aged Care Quality and Safety Standards.
• Other duties and tasks as required