Case Manager – Support At Home (SAH)

Are you an experienced Case Manager who’s passionate about supporting older Australians to live safely and confidently at home? If so, join Abound Communities' friendly and growing Support At Home team, delivering exceptional case management and helping consumers get the most from their Home Care Package.

What’s on offer

Abound Communities is focused on living our values, not just talking about them. You will find the culture at Abound Communities is one of genuine respect, support, and positive intention. Further, the successful candidate will receive:

• Full-time, ongoing role
• Attractive remuneration, plus access to the tax benefits of salary packaging and novated leasing.
•  Supportive, down-to-earth team who genuinely care about what they do
• Professional development programs to develop your skills and capabilities
• Support from a highly trained, experienced and motivated operational team and a resident focussed Executive Team

Who Are We?

Abound Communities, a leading not-for-profit provider of retirement living and aged care, offering a continuum of care from independent living to assisted living and residential aged care in Victoria, as well as home care. Our four villages across Victoria –St Helena, Fitzroy North, Berwick and Euroa are home to 500 older Victorians in need. We are a community based, not-for-profit organisation who put our residents and their families at the forefront of all we do.

If you want to make a real difference, apply now and become a part of our exciting journey! It really is our people and culture that set us apart, with our ongoing focus of working together as one team. 

Key Responsibilities

• Undertake new consumer assessments and set up consumers in the care management system
• Be responsive to changes in consumers’ needs and carry out reviews and reassessments on a regular basis as consumers care needs change, to facilitate package level upgrades, hospital discharge, or annually at a minimum
• Practice a consumer-centred approach, recognising individual differences and cultural diversity
• Respond constructively to consumers’ choices and preferences, maintaining dignity and respect for their wishes
• Manage a case load of consumers overseeing successful implementation of care plan and necessary documentation
• Plan, monitor and evaluate delivery of service as per consumer’s goals and preferences
• Plan, monitor and facilitate the provision of services within the financial parameters set by the allocated Home Care Package level funds
• Deliver all services with a strong focus on providing the consumer with an exceptional customer service experience
• Build and maintain strong relationships with team members and external stakeholders
• Facilitate consumers to provide feedback, and access advocacy services
• Maintain compliance with the Aged Care Quality and Safety Standards. 
• Other duties and tasks as required

What you will bring (must-have)

We are only considering candidates who can demonstrate:

• Current AHPRA registration as a Registered Nurse
• Proven experience as a Case Manager within Home Care setting
• Strong understanding of Home Care Packages, and consumer-directed care principles
• Excellent communication, problem-solving and documentation skills
• Passionate about supporting customers to live independently and achieve their goals
• Strong computer literacy and confidence adopting/using clinical and reporting systems.
• Commitment to privacy, confidentiality and respectful, person-centred care.

Appointment is subject to satisfactory Police Check, required vaccinations (including COVID), maintaining right to work in Australia, and maintaining AHPRA registration.

To access the complete Position Description and learn about the remuneration package or if you have any questions regarding this position please contact Mila Hodgson, Manager People and Culture on at milah@aboundcommunities.org.au     

 To find out more about us and the wonderful work we do, please visit us at https://aboundcommunities.org.au/ 

 If this sounds like the role for you, click on APPLY NOW!

Click APPLY to submit your interest and we’ll be in touch shortly. Including a cover letter with your application addressing how you meet our selection criteria is strongly encouraged. Only short-listed applicants will be contacted.

Applications close on Sunday, 22 February 2026.

We will be shortlisting and interviewing candidates as we receive applications, so do not delay.  We look forward to hearing from you. We are not accepting applications from agencies.

Abound Communities reserves the right to remove advertising and/or commence the selection process before the application close date. Abound Communities is committed to equal opportunity